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FAQ

Frequently Asked Questions

It only takes a minute to create your own BetnCatch account and join the fun! Instantly gain access to over 100 games, take advantage of our appealing bonuses and win points for cash prizes every time you play!

FAQ

FAQ My Account

1. I have forgotten my username and password, what do I do?

If you have forgotten your password, please use the 'Forgot Password?' option, follow the instructions and a new password will be issued to the e-mail address registered with your account. If you have forgotten your username, please contact support@betncatch.com

 

2. Who do I contact if I have questions about my account?

Please contact Customer Support by mail at support@betncatch.com or directly via Live Chat.

 

3. What do I do if I no longer want to use my account?

For closing your account please email Customer Support at support@betncatch.com

 

4. How do I change my password?

You can change your password by accessing ‘Change Password‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.

 

5. How do I change my registered email address?

You can change your registered email address by accessing ‘Change Email‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.

 

6. Is there any way I can check my account activity?

You can check your account activity by accessing ‘My Account’ once you have logged in, or you can contact Customer Support for any information.

 

7. Is it possible to change my username?

No, your registered username cannot be changed unfortunately.

 

8. Why is it that I cannot login to my account?

Check if you are using the correct login details for your account, and that Caps Lock is turned off on your keyboard. You can also try to reset your password using the link 'Forgot Password?' next to the login fields. If you still cannot login please contact Customer Support.

 

9. Who can I consult if I think I have a problem with online gaming?

Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, we acknowledge that some people can develop a gaming addiction. If you feel that your gambling has gotten out of control, please visit our Responsible Gaming section found in the footer of the website and/or use the cool off and self-exclusion feature available from ‘My Account‘ when you are logged in.

 

10. How can I self-exclude?

Self-exclusion is treated differently, depending under which jurisdiction you are playing. Please refer to Terms and conditions on how to self-exclude.

 

11. What happens when the self-exclusion period ends?

This will differ from jurisdiction to jurisdiction, as self-exclusion is framed differently depending on which jurisdiction is applicable to you. Typically, when your self-exclusion ends, your account will be automatically reopened. In certain other jurisdictions, your account cannot be reopened, for your own protection, without positive action from you. Please read the Terms and Conditions for specific information on which self-exclusion rules are applicable to you. 

 

12. Can I cancel it?

This is jurisdiction specific. Typically, self-exclusion can be reduced or canceled, however there are some jurisdictions where it is not allowed to cancel or reduce self-exclusion. Please refer to the Terms and Conditions to see which self-exclusion rules are applicable to you. 

 

13. I am not getting a response to my questions when I e-mail the Customer Support Team?

We aim to reply to all customer support e-mails within a few hours. As some inquiries require a thorough investigation, response time may vary based on the nature of your e-mail. You will receive an e-mail confirmation from us when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. We do not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.